Courtesy car is NOT covered by breakdown or accident cover. I got a flat in South East London (pot hole) 85 miles from home. Spare kit failed. Was told to sort it myself. 'Too expensive for autofix to provide breakdown cover for 70+ cars'. There is an assumption by Autofix that the customer has their own cover. I was not informed of this. My company lease policy only covered the car and not me. Only 0.5 mile to kwikfit but no one would help. Took 7 hours to get home, carrying my medical kit. Dumped at a station in a part of London unknown to me, at night and told to make my own way home.SO be warned....ensure you have breakdown cover as AutoFix Henley will not help you. I am still waiting to get my stuff back from inside the car.
Would not recommend having your car repaired here. Mine was sent by insurance and they self approved the job, starting it before I could get an independent assessment done. IMO It was beyond economic repair but they chose to anyway and understate the damage - (they chose to respray a lightly dented boot lid).
Ive waited to write this review to state facts, my vehicle was written off for a simple fix, I was quoted 500 independently before the vehicle was in there hands, this is a body workshop at most (if that, considering other reviews) My vehicle was sent by insurance for new keys and locks. A straight forward job. ive Had nothing but trouble since my vehicle has been there it arrived there in one piece and came back in many pieces and written off, it doesnt take a genius to work out there is a scam going on here I was told my vehicle was written off for a 100 easy fix. I witnessed numerous times, tools stacked on the bonnet as my vehicle was taken for 9 WEEKS for a routine job and was just forgotten in the back of the pile of cars and car parts scattered everywhere. This is not over yet as Im forced to seek legal advice as my vehicle was fixed within 2 hours of it returning and did not have a lot of new parts they were charging insurance for. Ive never been treated so badly by a business nor have I ever witnessed such amateurs at work, Quote overheard; Dont worry they wont notice theyre old at this point I knew exactly what we were dealing with so felt the need to gather evidence, so this is where were at. update to come.......
Repaired my parents car a year ago via insurance. Trim is already falling off from where they bodged it by using old broken parts... avoid
I could not be more disappointed with fix auto Henley. After having one of cars repaired here by my insurance company, I decided to bring my other car here for a cash repair as It was not so major. They came and looked at the damage and promised me a quote that day. No quote arrived and every day after I would ring up to chase it and they would keep fobbing me off with the same excuses that it would be with me later that day. How they are in business I have no idea!
Fix Auto Henley on Thames is a UK Car Repair based in Henley-on-Thames, South East England. Fix Auto Henley on Thames is located at Unit 2/3 Thamesview Estate, Henley-on-Thames RG9 1HG, UK.
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